Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, cancellation and refunds work for Clocker. It forms part of, and should be read with, our Terms & Conditions. The Service is provided by Smart Solution Labz LLC; subscription charges are collected and invoiced by Smartyn d.o.o. (Croatia), our authorised reseller and merchant of record, and processed by Worldline.

1. Free trial

We offer a Free Trial of 28 days. No payment card is required to start it, and you will not be charged during the Free Trial. Before it expires we send you a reminder, so the end does not take you by surprise.

If you do not start a paid Subscription, access to paid features simply ends when the Free Trial expires - nothing is charged, because we hold no payment method. Your Workspace and its data are kept for 80 days after expiry, so you can subscribe within that window and continue where you left off. You can stop using the Service at any time during the Free Trial with no cost and no obligation.

2. Subscriptions and automatic renewal

Paid Subscriptions are billed in advance for the billing period you choose (for example, monthly or yearly). Subscriptions renew automatically at the end of each period at the then-current price, unless you cancel before the renewal date. The applicable price, billing cycle and renewal date are shown in the Service at purchase.

Pricing is per user, and the per-user rate depends on your team size (see the tier table in Terms & Conditions, Section 7). The number of users is counted at the start of each billing period and fixes both the tier and the amount for that period; adding or removing users mid-period changes neither the current invoice nor entitles you to a refund, and takes effect at your next renewal.

3. How to cancel

You can cancel your Subscription at any time from your account settings in the Service, or by contacting us at info@s-labz.com. When you cancel:

• your cancellation takes effect at the end of the current paid billing period;
• you keep access to paid features until the end of that period; and
• you will not be charged for any further renewal.

Cancelling stops future charges. It does not, by itself, delete your data: your Workspace and its data are kept for 80 days after the paid period ends, so you can resubscribe and continue where you left off. See the Privacy Policy for what happens after that and how to request earlier deletion.

4. Refunds

General rule (business customers). Because Subscriptions are billed in advance for a set period, payments are generally non-refundable, and cancelling stops future renewals rather than refunding the current period. This is the default for business (B2B) customers.

When we will consider a refund. We may, at our discretion or where required by law, provide a full or partial refund - for example, if the Service was materially unavailable due to a fault on our side for a significant period, if you were charged in error or double-charged, or if a renewal was charged despite a timely cancellation. Contact info@s-labz.com and we will review your case fairly.

5. EU consumers - right of withdrawal

If you are a consumer resident in the European Union (an individual buying outside your trade or profession), you have a statutory right to withdraw from a distance contract within 14 days of entering into it, without giving a reason.

Because Clocker is a digital service supplied online, please note:

• If you ask us to start providing the paid Service during the 14-day withdrawal period and expressly acknowledge that you will lose your right of withdrawal once the service is fully performed, your right of withdrawal ends when the service has been fully performed.
• If you withdraw after the service has begun but before it is fully performed, you may owe an amount proportionate to what has been provided up to the point you told us you were withdrawing.

To withdraw, send a clear statement to info@s-labz.com before the deadline. We will refund the amounts due without undue delay, using the same payment method, unless agreed otherwise.

Note: the Free Trial means most consumers can evaluate the Service without payment before any charge, so a withdrawal question typically arises only after a paid Subscription begins.

6. How refunds are paid

Approved refunds are issued by Smartyn d.o.o. (merchant of record) through Worldline to your original payment method. The time for the refund to appear depends on your bank or card issuer.

7. Price changes

If we change Subscription prices, we will give you reasonable advance notice (at least 30 days) before the new price applies to your next renewal. If you do not accept the new price, you can cancel before it takes effect; continuing after that date means you accept the new price.

8. Failed payments

If a renewal payment fails, we may retry it and may suspend or downgrade access until payment succeeds. If payment is not resolved, the Subscription may be cancelled.

9. Chargebacks

If you believe a charge is wrong, please contact us first at info@s-labz.com so we can resolve it quickly. Initiating a chargeback without contacting us may lead to suspension of your account while the dispute is investigated.

10. Contact

Smart Solution Labz LLC
Email: info@s-labz.com